Shipping policy

Where we ship

We ship within the United States. We do not ship internationally at the moment.

What it costs

Standard shipping is free on every order. Estimated delivery is 3 to 5 business days.

Express shipping is $15.00, with estimated delivery in 1 to 2 business days. You can choose it at checkout.

Processing time

Orders are processed in 1 to 2 business days, Monday to Friday, not counting public holidays. Orders placed on a weekend or a holiday are processed the next business day.

If we are unusually busy, processing can take a little longer. If your order will be delayed by more than a few days we will email you.

Tracking

You get a confirmation email the moment you order, and a second email with a tracking number once the parcel leaves. Tracking can take up to 48 hours to start updating.

If you have not received a shipping confirmation after 5 business days, email faceplantchat@outlook.com with your order number.

Delivery estimates

Delivery windows are estimates given by the carrier, not guarantees. Weather, holidays and carrier delays are outside our control.

Wrong address

Please check your address before you pay. If the address is wrong, email us within 12 hours of ordering and we will correct it if the parcel has not shipped. Parcels returned to us because of an incorrect address can be reshipped once you cover the new postage.

Lost or damaged parcels

If tracking shows delivered and the parcel is not there, check with your neighbours and your building, then email us. If a parcel is lost in transit or arrives damaged, email faceplantchat@outlook.com with your order number and a photo and we will replace it or refund it.