FACEPLANTTalk to a person
A real one, not a bot with a plant for a head. We answer within one business day, Monday to Friday.
Before you write
Two things make this much faster for both of us.
- Your order number. It is in your confirmation email and starts with a #.
- A photo, if something is physically wrong with the pot. It is what lets us approve a replacement on the first reply instead of the third.
Where is my orderTracking takes up to 48 hours to show its first scan. Full shipping and tracking detail.
It arrived damagedReport it within 7 days of delivery with a photo and we replace it or refund you.
Setting it upFill the tank, sit any 4 inch nursery plant on the sleeve, read the face. Tell us which step is stuck.
Wholesale or pressSame address. Put WHOLESALE or PRESS at the start of the subject.
Send us a message
Or just email us
Replies within 1 business day, Monday to Friday. We are a small operation, so if you write at 2am on a Saturday you will hear back Monday.