Refund policy

Returns

You have 7 days from the day your order is delivered to report a FACEPLANT Pot that arrived broken or does not work. We do not accept returns for change of mind.

What we accept

• The pot arrived cracked, split or physically damaged.
• The screen does not light up, or the face does not display.
• A sensor reading is clearly wrong or missing and a reset does not fix it.
• The pot will not charge or will not hold a charge.
• Part of the order is missing from the box.

What we cannot take back

• Change of mind, or the item not being what you expected.
• Damage caused after delivery, including drops, overfilling and water in the electronics.
• The plant you put in it not doing well.

How to report it

Email faceplantchat@outlook.com within 7 days of delivery with your order number, a sentence on what is wrong, and a photo or short video showing the problem. The photo is what lets us approve it quickly, so send it with the first email.

We reply within 1 business day. If it is approved we send you a prepaid return label, or in some cases we will tell you to keep the unit. You choose a free replacement or a full refund.

Refunds

Refunds go back to the original payment method within 5 to 10 business days of approval, or of us receiving the returned unit where we asked for it back. Any shipping you paid on the original order is refunded too when the item was damaged or defective.

Cancelling an order

Email us as soon as you can. If the order has not shipped yet we will cancel and refund it in full. Once it has shipped it falls under the policy above.

Full shipping, tracking and returns detail is at faceplantpot.us/pages/policies. Nothing here affects any rights you have under applicable consumer law.