Refund policy

Returns

You have 30 days from the day your order is delivered to request a return.

To be eligible, the FACEPLANT Pot must be in the condition you received it, with the inner sleeve and the charging cable, in its original packaging. Have your order number or the email address you ordered with ready.

To start a return, email faceplantchat@outlook.com with your order number and a sentence on what went wrong. We reply with a return address and instructions. Items sent back without requesting a return first cannot be accepted.

Damaged, faulty or wrong items

Check your order when it arrives. If the pot is damaged, faulty, or is not what you ordered, email us within 30 days of delivery with a photo. We will replace it or refund it in full, including shipping, and we will not ask you to pay to send it back.

What we cannot take back

Gift cards, and items marked final sale. We do not sell live plants, so we do not accept returns of them.

Exchanges

The fastest way to swap a colour is to return the pot you have and place a new order once the return is accepted.

Refunds

Once your return arrives and we have checked it, we email you either way. If it is approved, the refund goes back to your original payment method within 10 business days. Your bank or card company usually takes a few more days to post it.

Return shipping is yours to cover unless the item arrived damaged, faulty or wrong. Original shipping charges are not refunded on a change-of-mind return.

If more than 15 business days have passed since we approved your refund and you still do not see it, email faceplantchat@outlook.com.